Service Provider Intermediation Agreement

Version: 2.6 (individual providers, staged verification) · Last updated: 2026-09-30

1. Parties

This agreement is concluded between Senin Soft - Merve YILMAZ, address: Üçevler Mh. Palas Sok. Köroğlu İş Merkezi No:7 Kat:1, Nilüfer / Bursa, Türkiye (“Senin Ekip”) and the natural or legal person applying to be a service provider on the Platform (the “Service Provider”), upon the Service Provider's acceptance of the agreement on the application screen. The date of acceptance, the version number and the IP address are recorded.

2. Subject and the role of Senin Ekip

• Senin Ekip is an intermediary service provider that brings the Service Provider together with customers who wish to obtain moving, pro (tradesperson) and repair services.
• The service contract is concluded between the Service Provider and the customer. The service fee is paid by the customer directly to the Service Provider; Senin Ekip does not collect, hold or transfer the fee and does not take a commission from it.
• Senin Ekip's revenue under this agreement consists of the quote fees deducted from the Service Provider's balance when it sends quotes, and optional advertising (featured listing) packages.

3. Independence

• The Service Provider is an independent entrepreneur who performs their work in their own name and for their own account, with their own vehicles, tools and materials and with their own employees. There is no employment, agency (mandate), commercial agency or partnership relationship between the parties.
• The Service Provider freely determines which requests to send quotes for, their price, the method of payment, their working days and hours and their service areas. Senin Ekip does not impose a minimum working time, mandatory job acceptance, price or exclusivity requirement. The Service Provider may work on other platforms and directly.
• The social security (SGK), tax and occupational health and safety obligations of the Service Provider and its employees are the Service Provider's own responsibility.
• The purpose of the Platform rules is the safety of customers and the order of the Platform; they do not constitute instructions on how the Service Provider is to perform its work.

4. Application, verification and documents

• The Service Provider uploads its identity (Turkish ID number, TCKN) or tax identity (tax ID number, VKN) information and, for each category in which it provides services, the documents requested by Senin Ekip (such as tax certificate, mastery certificate, K certificate (transport license) for moving, vehicle registration and insurance). The Service Provider is responsible for the documents being accurate, up to date and valid.
• Senin Ekip reviews the identity / tax information declared by the Service Provider and the documents it uploads as to their form and appearance; where automatic verification against public systems is carried out, this is stated separately. It checks them again where necessary and when documents expire. No intermediation is provided for a person whose review does not have a positive outcome. Each service category is approved separately. Senin Ekip's review is not a guarantee that the documents will remain valid afterwards or of the quality of the Service Provider's services.
• The Service Provider may apply in two ways: (a) as a sole proprietorship or company registered for tax, with its tax certificate (vergi levhası); or (b) as an individual provider who declares no tax registration, with the Turkish ID number and the barcoded e-Devlet residence document. Senin Ekip verifies the identifying details (name or trade name, Turkish ID or tax number, address, e-mail, phone) against documents (Art. 6/3 of the E-Commerce Regulation); an account is not approved and quotes cannot be sent until verified. A provider awaiting approval may only preview, for its chosen areas, the service, place, date and quote count of open requests; it cannot see customer information or send quotes. The Service Provider accurately declares its tax status; a false declaration is grounds for closing the account. Identifying details are re-verified every year; outdated details are given three business days to be updated.
• Sole proprietorship. A natural person who has no company but is registered for tax in their own name may apply with their Turkish ID number (the tax ID number of a sole proprietorship is the Turkish ID number). Customers are shown the trade name, the invoice address and the masked form of the ID number. The sole proprietorship itself fulfils the tax, social security and other registration and reporting obligations that its work requires, and gives its customers an invoice or receipt as required by law. Senin Ekip has no advisory or supervisory duty in this regard.
• Individual provider. A natural person who declares no tax registration may apply with their Turkish ID number. Customers are shown the name in the form “Ali Y.”, the provinces served and “no tax registration declared”; the Turkish ID number and address are not shown. The individual provider itself fulfils the tax obligations its work requires (including registering with the tax office and issuing an invoice or self-employment receipt if the work is regular and continuous), social security and other registration and reporting obligations, and agrees on documents with the customer before the job starts. Senin Ekip has no advisory or supervisory duty in this regard; showing the tax status on the Platform does not remove the Service Provider's obligations.
• The Service Provider may add its employees to its team; the Service Provider is responsible for the actions and conduct of team members on the Platform.

5. Quote fee and balance

• Quote fee: When sending a quote for a request, the Service Provider pays the quote fee set for that request's service category, in Turkish lira. The quote fee varies by service; current fees are shown in the application and on the website. The fee is shown to the Service Provider before the quote is sent and its confirmation is requested; upon confirmation the quote fee is deducted from the Service Provider's balance. Updating a quote and asking the customer a question do not incur a fee.
• No quote fee is charged for requests in which the customer calls the Service Provider again, requests coming from the Service Provider's advertisement and requests under warranty. Senin Ekip may make sending quotes free of charge during promotional periods.
• The quote fee is not refunded: The quote fee is deducted from the balance when the quote is saved and is not refunded under any circumstances: not if the customer cancels the request, not if the job date passes and the customer hires nobody, not if the customer selects another quote, not if the customer withdraws after hiring, not if the Service Provider withdraws its quote or abandons a job, and not if the request is later closed by Senin Ekip. The quote fee is not a service price; it is a fee for the ability to send a quote and to access the request details, and no outcome (hiring, work) is guaranteed. Incorrect balance deductions caused by an error of Senin Ekip's system (e.g. a duplicate charge for the same quote) are not refunds under this clause; they are corrected.
• New request notifications: The Service Provider may be sent in-app notifications, push notifications and e-mails about new requests in the service area. E-mail notifications are sent at most every 15 minutes and can be turned off from the link in each e-mail or under My account → Service provider. Until hiring, the customer's name is shown only as first name and the initial of the surname (e.g. “Ayşe K.”), together with membership time and number of completed jobs; the phone and exact address open after hiring.
• The number of quotes that can be sent for a request is limited by a limit set by Senin Ekip; no quote can be sent for a request whose limit has been reached, and no quote fee is charged.
• Balance top-up: This feature is opened when the payment infrastructure is ready and Senin Ekip announces it in the application; until it is opened, the top-up, VAT and invoice provisions in this section do not apply. Once opened, the Service Provider may top up its balance in Turkish lira under “Top up balance” in the application. Top-up amounts are shown in the application inclusive of VAT; payment is collected through the infrastructure of a licensed payment institution and Senin Ekip issues an invoice. The balance may only be used to pay quote fees on the Platform and cannot be converted into cash or transferred. Incorrect balance deductions arising from Senin Ekip's error are corrected.
• Welcome gift balance: A one-time welcome gift balance is loaded to a Service Provider whose account is approved. The amount of the gift balance is set by Senin Ekip and may change; the campaign amount is stated in the application and on the website. The gift balance can only be used for quote fees; it cannot be converted into cash, is not refunded and cannot be transferred; when the account is closed, the remaining gift balance is deleted. Balances that Senin Ekip loads by way of compensation are subject to the same conditions.
• Refund of unused purchased balance: The unused part of a purchased (topped-up) balance is refunded only in the following cases: (a) if the Service Provider does not accept a change under Art. 14 and terminates the agreement, (b) if Senin Ekip terminates the agreement for a reason other than a material breach by the Service Provider, (c) if the Service Provider closes its account of its own accord. The refund is made, upon the Service Provider's application and within 30 days at the latest, to the card used for payment, in proportion to the unused balance of the relevant top-up, and the refunded amount is deducted from the balance. In other cases the unused balance is not refunded.
• The balance and all transactions are shown in the application and on the website under “Balance”.
• Fee changes: Quote fees may be changed; an increase in quote fees is notified in advance under the procedure in Art. 14. The fee in force is always shown before a quote is sent.

6. Quote, hiring and service

• A quote is the total price for the job described in the request (fixed price) or, in permitted categories, an inspection fee with an estimated repair range. Quotes must be realistic; prices knowingly set low to attract the customer and then increased on site are deemed a misleading practice.
• When the customer taps “Hire this pro”, the customer's phone number and full address are disclosed to the Service Provider. The Service Provider performs the job under the terms of the quote on the agreed date.
• If an on-site price change is necessary, the Service Provider clearly tells the customer before starting work and obtains their approval; it may not demand an additional fee without the customer's approval. It is recommended that agreements be made in writing via in-app messages.
• If the Service Provider considers that the customer's instructions may lead to a defect, it notifies this in writing before starting work (Arts. 472 and 476 of the Turkish Code of Obligations (TBK), Law No. 6098).
• For the fee it receives, the Service Provider issues the invoice or self-employment receipt (serbest meslek makbuzu) that the legislation requires; an individual Service Provider who declares no tax registration agrees on documents with the customer before the job starts. All tax and similar obligations relating to the service belong to the Service Provider.
• When the job is finished, the Service Provider taps “I completed the job” in the application and may, if it wishes, attach a photo of the finished work. Photos show only the area where the work was done; people, documents and personal belongings are not included in the frame.
• If the Service Provider gave a labor warranty in its quote, it responds free of charge through the Platform to requests made within the warranty period. The warranty does not limit the customer's statutory rights regarding defects.

7. Liability towards the customer

• The Service Provider is responsible for providing the service in accordance with the contract and the legislation, on time and free of defects, and for damage caused to the customer or third parties during the service. The Service Provider is the party against whom the customer's statutory rights regarding defective services (Law No. 6502 on Consumer Protection, Art. 15: re-performance, free repair, price reduction, withdrawal from the contract) are exercised.
• The Service Provider responds to customer complaints within a reasonable time and cooperates with Senin Ekip's requests for information.

8. Indemnity, recourse and set-off

• Of the amounts that Senin Ekip is obliged to pay due to a claim, consumer arbitration committee decision or court decision directed at Senin Ekip by a customer, third party or public authority arising from the Service Provider's faulty service, from the untruthfulness of its documents or statements, or from its breach of this agreement, the Service Provider shall pay the documented portion proportionate to the Service Provider's fault (including interest, litigation costs and attorney's fees) within 15 days following Senin Ekip's documented written notice. Administrative fines fall under this article only to the extent that it is documented that the fine arose from the Service Provider's faulty act and did not result from Senin Ekip's breach of its own obligations.
• When Senin Ekip becomes aware of a claim directed at it, it notifies the Service Provider and requests its defense; the Service Provider provides the necessary information and documents without delay.
• Senin Ekip may set off, against balance top-up amounts to be refunded to the Service Provider, only those of its receivables under this article that have become final or that the Service Provider has accepted in writing; no set-off is made for amounts to which the Service Provider objects.
• Damage arising from Senin Ekip's own fault is outside the scope of this article.

9. Advertising (featured listing)

The Service Provider may advertise, under the terms shown in the application, in the services and areas for which it is approved. Advertisements are shown to customers with an “Ad” label and lead only to the Service Provider's profile within the Platform; they may not contain contact information. Advertising does not affect the ranking in the quote list.

10. Ranking and visibility

The criteria by which quotes and profiles are ranked and how labels are calculated are explained on the Ranking, Labels and Ads page. Senin Ekip does not demote any Service Provider in the ranking other than on the basis of objective criteria. The amount of balance topped up does not affect the ranking.

11. Restriction, suspension and termination

• Senin Ekip may restrict or suspend the Service Provider's account or terminate the agreement in the following cases:
  • The documents are invalid, forged or expired,
  • 3 or more hired jobs have been abandoned or not attended within the last 30 days,
  • Insulting, threatening or harassing the customer; intentionally damaging the customer's belongings or home,
  • Demanding an additional fee without the customer's approval or giving a misleading quote,
  • Using customer data outside the job,
  • Breach of other material provisions of this agreement.
• Procedure: Before suspension or termination, Senin Ekip notifies the Service Provider of the reasons and grants a defense period of at least 3 business days. It notifies its reasoned decision within 7 business days at the latest after the defense (Art. 17 of the Regulation on Intermediary Service Providers and Service Providers in Electronic Commerce (ETAHS Regulation)).
• In cases of suspected fraud, serious risk to the life or property of the customer, or legal necessity, sending new quotes may be temporarily stopped while the defense process is ongoing.
• A suspended Service Provider completes its existing jobs. On termination, the status of the remaining balance is determined in accordance with Art. 5.
• The Service Provider may terminate the agreement at any time by closing its account.

12. Personal data and confidentiality

• The Service Provider uses the customer data it accesses after being hired (name, phone number, address, location, photos) only for the performance of the relevant job and, as the data controller of this data, complies with its obligations under Law No. 6698 on the Protection of Personal Data (KVKK).
• It does not retain customer data after the job is concluded (except for legal requirements), does not use it for marketing purposes and does not share it with third parties; it imposes the same obligation on its team members.
• The Service Provider's personal data is processed in accordance with the Service Provider Privacy Notice.

13. Insurance

In moving categories, the Service Provider documents a valid insurance policy for the goods it transports. In other categories, professional liability insurance is recommended.

14. Amendments to the agreement

Senin Ekip may amend this agreement by giving notice in the application and by email at least 15 days before the amendment takes effect, and at least 30 days before in the case of amendments such as an increase in quote fees or a restriction of the service. Amendments are not applied retroactively; purchased balance is used under the terms in force on the date it was topped up. A Service Provider who does not accept an amendment may terminate the agreement without compensation until the effective date and receives a refund of the price of its unused purchased balance (Art. 16 of the ETAHS Regulation).

15. Evidence, notices and disputes

Notices are given via in-app notifications and the registered email address. Senin Ekip's system records constitute evidence in disputes (Art. 193 of the Code of Civil Procedure (HMK), Law No. 6100); the Service Provider's right to submit counter-evidence is reserved. Turkish law applies to disputes; the courts and enforcement offices of Bursa have jurisdiction.