This is a courtesy translation. The Turkish version is the legally binding text; in case of any discrepancy the Turkish version prevails. Turkish original (Türkçe)
DRAFT — Review by a lawyer is required before publication. The information in square brackets must be filled in.
Privacy Notice on the Protection of Personal Data
For customers · Version: 2.2 · Last updated: 29.09.2026
Pursuant to Article 10 of Law No. 6698 on the Protection of Personal Data (“KVKK”, the Turkish Personal Data Protection Law) and the Communiqué on the Procedures and Principles to Be Followed in Fulfilling the Obligation to Inform, we inform you about your personal data processed through the Senin Ekip mobile application and website (the “Platform”). There is a separate privacy notice for service providers.
1. Data controller
Senin Soft - Merve YILMAZ (“Senin Ekip”), Address: Üçevler Mh. Palas Sok. Köroğlu İş Merkezi No:7 Kat:1, Nilüfer / Bursa, Türkiye, Email: destek@seninekip.com.
2. What data we process, for what purpose and on what legal basis
| Data | Purpose | Legal basis (KVKK Art. 5/2) |
|---|---|---|
| Name and surname, email, mobile phone | Membership, sending login codes, communication with the service provider, notifications | Establishment and performance of a contract (c) |
| Profile photo (optional) | Personalising your account; after review and approval by our team, shown to the service provider you agree with and in your chat with them | Explicit consent (Art. 5/1): you choose to upload it and can remove it at any time |
| Request information: province, district, neighborhood, full address, date, description, answers to questions, request photos | Forwarding the request to suitable service providers, obtaining quotes, performance of the service | Performance of a contract (c) |
| Location (only when you tap “Share my location”) | Enabling the service provider to find the address | Performance of a contract (c) |
| Hiring records (the quote you selected, the agreed price); corporate invoicing information | Recording the agreement with the service provider, forwarding invoicing information to the service provider | Performance of a contract (c), legal obligation (ç) |
| In-app messages, job completion photos, problem reports, reviews | Carrying out the service, resolving disputes and evidence | Performance of a contract (c), establishment, exercise or protection of a right (e) |
| Acceptance of the terms of use and privacy notice, acceptance of the pre-contractual information, acceptance of the withdrawal exception (with text version, time and IP address) | Information and proof obligations under consumer legislation | Legal obligation (ç) |
| IP address, session and transaction records (traffic data) | Security, retention obligation under Law No. 5651 (on the regulation of internet publications) | Legal obligation (ç), legitimate interest (f) |
| Results of automatic scanning of messages and texts (expressions such as phone numbers, IBANs, “pay in cash”) | Preventing fraud, preventing contact information from being shared before hiring | Legitimate interest (f) |
| In-Platform transaction records: number of completed jobs, membership duration, cancellation records, reports about you | Preventing misuse (fake requests, harm to service providers) | Legitimate interest (f) |
| Application error logs (error message, version, device type; they do not contain name, phone or location) | Keeping the application working | Legitimate interest (f) |
You pay the service fee directly to the service provider; Senin Ekip does not receive your payment or card information.
At present no processing is carried out on the basis of explicit consent. If optional features (e.g. promotional messages) are offered in the future, they will be processed only if you give separate consent, and in a way that allows you to withdraw your consent at any time.
3. Information the service provider sees
- Before hiring: only the province, district, neighborhood, date and request details. Your name, full address, location and phone number are not shown.
- After you tap “Hire this pro”: only the service provider you hired sees your name, phone number, full address and, if you shared it, your location.
- Profile photo: only if you uploaded one, and only to the provider you agree with (and in your chat with them); you can remove it at any time.
The service provider you hire uses this information to provide their own service and is also responsible for this use as a data controller. Service providers are obliged to use this information only for your job, not to use it for marketing, and not to retain it once the job is finished.
4. Automated decisions
Your messages and texts before hiring are scanned automatically; texts containing a phone number, email address, web address or social media account are not sent and are recorded. These records alone do not lead to a decision about your account; decisions such as restricting an account are always made by a Senin Ekip employee and communicated to you with the reasons. Under KVKK Art. 11/1-g you may object to a result against you arising from automated analysis.
Automatic translation: So that customers and pros who speak different languages can understand each other, in-app messages, quote notes, questions and answers, request descriptions and reviews may be translated automatically into the reader's app language (Turkish, English, Russian) by translation software running on Senin Ekip's own servers. For this purpose texts are not transferred to third parties or abroad; translations are not stored permanently and the original text can always be viewed. Automatic translation may contain errors; the original text written by the parties is what counts.
Latest requests feed on the website: Senin Ekip's home page may show recently posted requests anonymously: only the type of service, province and district, home size (e.g. 3+1), the number of quotes received, whether a pro was hired and how long ago the request was posted. Your name, phone number, neighbourhood, full address, description and photos are not shown in this feed. Reviews are shown without the customer's name, like other reviews on the website.
5. Recipients to whom data is transferred
- The service provider you select: the information in Section 3.
- Email and SMS service providers: [PROVIDER, country] — sending login codes and notifications.
- Hosting service: [PROVIDER, Türkiye].
- Error monitoring: [PROVIDER, country] — only technical records that do not contain personal data.
- Push notification service: [e.g. Google Firebase, USA] — device token; no personal data is sent in the notification content.
- e-Invoice / e-Archive integrator: [INTEGRATOR].
- Legal advisers, consumer arbitration committees, courts and public authorities authorized by law: in the event of disputes and legal requests.
Transfer abroad: Transfers to service providers located abroad are made under KVKK Art. 9 by signing the standard contract announced by the Personal Data Protection Board (the “Board”) and notifying the Board. Countries to which data is transferred and safeguards: [LIST — to be completed according to the transfer inventory].
6. Method of collection
Your data is collected electronically through the information you enter in the application, the photos you upload, in-app messages and server logs. Job photos uploaded by the service provider may show the part of your home where the work was done; service providers are obliged not to include people or personal belongings in the frame. Location information in photos (EXIF/GPS) is deleted on upload.
7. Retention periods
Your data is retained for the periods in the Retention and Destruction Policy and is deleted, destroyed or anonymized at the end of the period. Main periods: contract, pre-contractual information and transaction records 3 years (Regulation on Distance Contracts); commercial books and invoice records 10 years (Turkish Commercial Code, Tax Procedure Law); traffic data at least 1 year (Law No. 5651); request and job photos [2 years] from the conclusion of the job.
Account deletion: You may delete your account at any time via Profile → “Delete my account”. Your identity and contact information are deleted; records subject to a statutory retention obligation are retained only for that obligation, with restricted access.
8. Your rights (KVKK Art. 11)
You have the right to learn whether your personal data is processed; to request information if it has been processed; to learn the purpose of processing and whether the data is used in accordance with that purpose; to know the third parties in Türkiye or abroad to whom it has been transferred; to request correction if it has been processed incompletely or incorrectly; to request its deletion or destruction within the framework of the conditions in KVKK Art. 7; to request that these operations be notified to the third parties to whom the data has been transferred; to object to a result against you arising from analysis exclusively by automated systems; and to claim compensation for damage if you suffer damage due to unlawful processing.
9. Application
You may submit your application from your registered email address to destek@seninekip.com, or in writing to Üçevler Mh. Palas Sok. Köroğlu İş Merkezi No:7 Kat:1, Nilüfer / Bursa, Türkiye. Your application will be concluded free of charge within 30 days at the latest. If you are not satisfied with the response, you may file a complaint with the Personal Data Protection Board.