This is a courtesy translation. The Turkish version is the legally binding text; in case of any discrepancy the Turkish version prevails. Turkish original (Türkçe)
This page is the general text of the pre-contract information. On the “Hire this pro” screen and in your e-mail, the provider, price, date and place details are filled in for your own job.
Pre-Contractual Information
Version: 2.1 (direct payment)
1. Service provider
| Trade name / name and surname | Trade name or full name of the pro you hire |
|---|---|
| Tax ID / Turkish ID number | The pro's tax / Turkish ID number (partly masked) |
| Address | The pro's business / invoice address |
| Contact | Phone and in-app messaging after hiring |
2. Intermediary service provider
| Trade name | Senin Soft - Merve YILMAZ |
|---|---|
| Address | Üçevler Mh. Palas Sok. Köroğlu İş Merkezi No:7 Kat:1, Nilüfer / Bursa, Türkiye |
| Complaints and applications | Application → Help → Write to us · destek@seninekip.com |
| Role | Brings you together with the service provider. Does not collect, hold or refund the service fee. |
3. Service and price
| Service | The service and short summary from your request |
|---|---|
| Place, date, time | Province, district, neighbourhood, date and time window from your request |
| Quoted price (taxes included) | The amount of the quote you choose (TL). If the quote is an inspection-fee quote, the amount is the inspection fee; the estimated repair range is stated in the quote and the repair price is determined on site and with your approval. |
| Labor warranty | The labor warranty period stated in the quote (if any; voluntary warranty, does not limit your statutory rights) |
| Payment | Directly to the service provider, when the job is finished, by the method you agreed. The service provider issues you an invoice or a self-employment receipt (serbest meslek makbuzu). |
| Additional charges | Any additional charge beyond the quote arises only with your explicit approval. |
4. Right of withdrawal and cancellation
- For services covered by the Regulation on Distance Contracts, you may withdraw within 14 days without giving any reason and without paying a penalty. You may give your notice of withdrawal through the “Cancel the hire” step in the application (the service provider is notified immediately) or to destek@seninekip.com.
- For this job: Whichever of the following applies to your job:
- Moving (transport of goods on a specific date): there is no right of withdrawal (Art. 15/1-g).
- If you ticked the box below: your right of withdrawal ends once performance of the service has begun (Art. 15/1-h).
☐ I request that the service begin on the date I selected, before the withdrawal period expires. I understand that my right of withdrawal will end once performance of the service has begun. (Optional; not pre-ticked.)
5. Defective service and application channels
If the service is defective, you may request from the service provider that it be performed again, free repair, a price reduction or withdrawal from the contract (Art. 15 of Law No. 6502 on Consumer Protection). You may also report your problem to Senin Ekip through the application. You may always apply to the consumer arbitration committee for disputes below the monetary threshold (announced each year by the Ministry of Trade; for 2026, 186,000 TL), and to the consumer court for disputes above it.
6. Acceptance
By tapping “Hire this pro”, you confirm that you have read this information and that you have agreed with the service provider on the terms of the quote. A copy of the text is sent to your email address and stored in the job details; Senin Ekip retains these records for at least 3 years.